AAWAKEN Support

We're here to help.

Find answers to common questions about your account, My Voice, subscriptions, reminders, privacy, and using AAWAKEN.

Account & Sign-In

How do I sign in?

AAWAKEN supports:

• Sign in with Apple
• Sign in with Google
• Email and password

Use the same sign-in method associated with your AAWAKEN account.

I forgot my password. What should I do?

If you created your account using email and password, select "Forgot Password?" from the sign-in screen.

AAWAKEN will send password-reset instructions to the email address associated with your account.

My Voice

What is My Voice?

My Voice allows you to hear supported personalized AAWAKEN experiences using a voice you have enrolled.

You can review and edit supported personal scripts before creating them in My Voice.

Can I replace my voice?

Yes. If you want to create a new voice enrollment, open the My Voice section of AAWAKEN and use the available voice management controls.

Can I delete My Voice?

Yes. You can use the available My Voice controls in AAWAKEN to delete your enrolled voice.

If you have difficulty accessing these controls, contact AAWAKEN Support.

Subscriptions

How do I restore my subscription?

Open:

AAWAKEN → Settings → Restore Purchases

AAWAKEN will check your Apple Account for eligible purchases and restore your access when applicable.

How do I manage or cancel my subscription?

Subscriptions purchased through the App Store are managed through your Apple Account.

On iPhone:

Settings → [Your Name] → Subscriptions → AAWAKEN

From there, you can view or manage your subscription.

I purchased AAWAKEN Pro but don't have access.

First, confirm that you are using the Apple Account associated with the subscription.

Then open:

AAWAKEN → Settings → Restore Purchases

If access is still not restored, contact AAWAKEN Support.

Refunds & Billing

Purchases made through the App Store are processed by Apple.

For refund requests or billing issues involving an App Store purchase, use Apple's available purchase and subscription support options.

Reminders & Notifications

Why am I not receiving reminders?

Confirm that notifications are enabled for AAWAKEN.

On iPhone:

Settings → Notifications → AAWAKEN → Allow Notifications

Also check your reminder settings inside AAWAKEN.

Privacy & Personal Data

How is my information used?

AAWAKEN uses information you provide to operate and personalize the experiences you request.

For additional information, read our Privacy Policy.

Can I delete my account?

Yes.

Open:

AAWAKEN → Settings → Delete Account

and follow the confirmation instructions.

If you cannot access your account, contact AAWAKEN Support from the email address associated with your account.

Please note that deleting your AAWAKEN account does not automatically cancel an Apple subscription. Apple subscriptions must be managed separately through your Apple Account.

AI & Personalized Content

Why can AI-generated content sometimes sound different?

Some AAWAKEN experiences use artificial intelligence to create personalized content based on the information you provide.

AI-generated content can vary between generations.

For supported My Voice experiences, AAWAKEN allows you to review and edit the script before creating the narration.

Audio & Playback

My Voice audio isn't playing. What should I do?

Try the following:

• Confirm your device volume is turned up.
• Check whether audio is connected to Bluetooth headphones, speakers, or your vehicle.
• Confirm you have an internet connection if the experience has not been generated previously.
• Close and reopen AAWAKEN if playback does not respond.

If the problem continues, contact AAWAKEN Support.

Account Deletion

For detailed account and data deletion information, visit: Delete Account.

Legal

Privacy Policy

Terms of Use